FAQ

How can I ensure the right fit when ordering?

To ensure the right fit, we recommend referring to our sizing chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your personal dimensions.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You can initiate a return by contacting us at noflexzonetka@gmail.com.

How long does shipping take?

We aim to deliver all orders within 2-4 working days. A standard shipping fee of £2.99 applies to all orders, while orders over £50 qualify for free delivery.

What should I do if I receive a damaged or incorrect item?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away at noflexzonetka@gmail.com or dm us on insta so we can evaluate the issue and provide a resolution.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

Do you offer international shipping?

Currently, our shipping policy is focused on domestic orders. Please check back for updates regarding international shipping options in the future.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.